FAQ
Questions, answered
Do I need to create an account?
No. After you book, you get a private link to manage that booking — change the date, leave a message, or cancel. Keep the link safe like a hotel confirmation.
How does pricing work?
Prices match our published flyer. Hourly services are estimated from the hours you select; deep cleans and move-outs are confirmed on your consultation once we understand the property.
Is a deposit required?
No deposit needed. You pay in full on the day by cash or bank transfer, once your clean is done.
What is the consultation call?
Every job includes a short ~15-minute call covering keys/access, what you need, and our terms — so there are no surprises.
What is the cancellation policy?
Please give at least 24 hours' notice. Under 24 hours incurs a 50% fee. If we are locked out, the full fee may apply.
Can I change my booking later?
Yes — open your private booking page from the confirmation email. You can update the date, arrival window, or leave a message for us.